Shipping policy
At RUPERT COLE BARRETT, we are committed to providing fast, safe, and transparent worldwide shipping for our premium New Zealand seafood products. To ensure a smooth and reliable shopping experience for all customers, we have outlined our complete shipping terms below.
1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. To preserve the maximum freshness of our seafood products, we arrange packaging and shipment promptly with strict cold-chain standards, minimizing waiting and transit time for your orders.
2. International Shipping & Delivery Time
We offer reliable international shipping to most countries and regions worldwide. Our standard international shipping typically takes 7–14 business days for delivery. The actual delivery time may slightly vary depending on destination location, local logistics efficiency, and customs clearance schedules. For urgent orders, you can select our expedited rush shipping option at checkout for faster delivery.
3. Shipping Fees & Transparent Pricing
All shipping costs are calculated in real time based on your total order weight, product volume, and delivery destination. The exact shipping fee will be clearly displayed on the checkout page before you complete payment. We guarantee no hidden fees or extra charges for all shipments.
4. Customs Duties & Import Taxes
International shipments may be subject to customs duties, import taxes, or inspection fees, which are determined solely by your local customs authorities. These additional charges are the responsibility of the recipient. We highly recommend customers check their local import regulations and relevant fee standards before placing an order to avoid unexpected costs.
5. Professional Packaging & Shipping Protection
As a seafood supplier, we adopt professional cold-chain and shockproof packaging solutions for all orders. We use high-strength, food-grade, insulated packaging materials and ice packs to keep products fresh, intact, and well-protected during long-distance transit. For high-value orders, we provide an optional shipping insurance service at checkout, which effectively guarantees your shopping rights and brings you extra peace of mind.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer packaging and product condition upon receiving your order. If you find packaging damage, leakage, deformation, or product abnormality, please take clear photos as evidence, refuse to sign for the package, and contact our support team immediately.
If you discover any product quality defects or issues after signing for the order, please notify our customer service team within 48 hours of delivery. We will verify the problem promptly and provide targeted solutions including returns, exchanges, or compensation in accordance with our after-sales policy.
7. Customer Service Assistance
Our professional customer support team is always ready to assist you with any questions regarding order shipping, transit status, customs clearance, delivery delays, and after-sales issues. Feel free to contact us anytime, and we will respond and resolve your inquiries as quickly as possible.
Final Statement
We continuously optimize our logistics system, packaging technology, and shipping services to deliver fresher, safer, and more worry-free New Zealand seafood products to every global customer. Thank you for trusting and supporting RUPERT COLE BARRETT!
Company Info
RUPERT COLE BARRETT
Phone: +64 218536274
Email: support@ruplife.shop
Address: 4 Willow Place, OTA, Kawarau Falls 9300, New Zealand